What is your return policy?

Return & Exchange Policy

Returns are accepted within 14 days of delivery only if the item is unused, unopened, and in its original condition/packaging.

For hygiene reasons, we do not accept returns for opened or used makeup/skincare products.

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with clear photos (and a short unboxing video if possible). We will arrange a replacement or refund after verification.

Once we receive the returned item and confirm it meets the conditions, refunds are processed within 5–10 business days.

Shipping fees are non-refundable, and an administration fee may be deducted from the refunded amount (if applicable).